Privacy Policy

Last Updated: January 2025

This Privacy Policy describes how Water Damage Helpline ("we," "us," or "our") collects, uses, and shares information about you when you use our website and services.

Information We Collect

We collect information you provide directly to us, such as when you:

Call our phone number
Request a quote or service
Contact us with questions or feedback

This information may include your name, phone number, email address, physical address, and details about your service needs.

Information We Collect Automatically

When you visit our website, we automatically collect certain information, including:

Device and browser information
IP address and general location
Pages visited and time spent on site
Referring website or search terms

How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Process and complete service requests
Communicate with you about services
Send promotional communications (with your consent)
Monitor and analyze trends and usage

Information Sharing

We may share your information with:

Service providers who assist in our operations
Insurance companies (with your authorization) to process claims
Professional advisors and legal authorities as required by law

Call Recording

Phone calls to our service line may be recorded for quality assurance and training purposes. By calling, you consent to such recording.

Cookies and Tracking

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings.

Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to access, correct, or delete your data. Contact us to exercise these rights.

Data Security

We implement appropriate security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page.

Contact Us

If you have questions about this Privacy Policy, please contact us at the phone number listed on our website.